Order policy
Refund, Returns and Exchanges Policy
Our policy is different for ready book purchases and custom reprinting orders. Standard book purchases may be eligible for help if they arrive damaged, defective, or incorrect. Custom reprinting orders are made to approved specifications and usually cannot be returned for a change of mind.
Need help with an order?
Contact us before returning any book order.
- Email: bookreprintservices@gmail.com
- WhatsApp: +91 9205269688
- Include your order details, title, photos, and delivery information.
Last updated: June 1, 2026
Book Purchases
For ready book purchases or catalogue book orders, we accept return or exchange requests only when the product is defective, damaged in delivery, or materially different from what was ordered. We do not accept returns for non-defective products, buyer's remorse, accidental orders, or a change of mind after delivery.
Custom Reprinting and Printing Orders
Academic book reprinting, short-run printing, thesis printing, and publishing support orders are produced according to the title, quantity, binding, paper, file, and delivery specifications approved by the customer. Because these items are custom made, they cannot normally be returned or refunded simply because the customer changed their mind after production has started.
Order Cancellation
You may request cancellation before production begins. If printing, binding, or procurement work has not started, we will cancel the order and refund any eligible amount. If work has already started, cancellation may not be possible, or the refund may be reduced by the cost of work already completed.
Damaged, Defective, or Incorrect Orders
If your books arrive damaged, defective, incomplete, or materially different from the confirmed order, contact us within 7 days of delivery. Please include your order details, photos of the package, photos of the affected books, and a short description of the issue. After review, we may offer a replacement, exchange, correction, partial refund, or another practical resolution depending on the problem.
Exchanges
We accept exchanges only when a book is defective, damaged, incorrectly supplied, or incorrectly produced against the confirmed specifications. Exchanges are not available for non-defective books or custom reprinting orders that match the approved proof, title, quantity, binding, and delivery specifications.
Returns
Please do not send books back without contacting us first. If a return is approved for a defective, damaged, or incorrect order, we will provide the return instructions by email. Returned books must be packed securely and sent in the condition requested during the approval process.
Refund Timing
Approved refunds are processed to the original payment method where possible. Processing time can vary depending on the payment provider, bank, or card network. If a refund is approved, we will confirm the refund details by email. Refunds are usually considered only after the issue has been reviewed and the return, replacement, or correction option has been confirmed.
Shipping Costs
Shipping charges may be non-refundable once an order has shipped. If an order is damaged in transit or incorrectly fulfilled, we will review the shipping issue as part of the resolution.
How to Contact Us
For refund, return, cancellation, or damaged-order support, email bookreprintservices@gmail.com or message us on WhatsApp at +91 9205269688. Include the book title, order quantity, delivery country, and any available order reference.